“The skills give me a set of tools; the structure gives me a toolbox.”

“This has changed things for me….it’s been like a lightbulb going on”

“I’ve realised that what works for one person is different from what works for another person;”

“I was coming in as an expert, offering tools and advice.  This is so much better –being more of a facilitator”

“I’ve learnt to trust the process”

“This is the most rewarding job I’ve ever done”